Refund policy
RETURNS & REFUNDS
At BellaIntima, we want you to feel completely confident with your purchase. If your order isn’t right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return:
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Your return request must be made within 30 days of delivery.
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The item must be unworn, unused and in its original condition.
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The item must be returned with its original packaging and tags, where applicable.
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For hygiene reasons, lingerie that has been worn, washed or used cannot be returned.
We reserve the right to refuse a return if the item does not meet these conditions.
How to Request a Return
To request a return, please contact us at bellaintiimaa@gmail.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our customer service team will provide you with the return instructions.
Please do not send your return to the manufacturer or to the address shown on your parcel without contacting us first.
Refunds
Once we receive and inspect your returned item, we will send you an email confirming receipt and informing you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund after it has been approved:
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Check your bank account again.
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Contact your credit card or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at bellaintiimaa@gmail.com.
Sale Items
Unless otherwise stated on the product page, sale items are eligible for returns under the same conditions as full-price items.
Exchanges
If you received a defective or damaged item, please contact us at bellaintiimaa@gmail.com as soon as possible after delivery, including your order number and photos of the item.
If you need a different size, please contact us before sending the item back so that we can advise you on the available options.
Damaged or Incorrect Items
If your order arrives damaged, defective or you receive an incorrect item, please contact us within 7 days of delivery.
Please include your order number and clear photos showing the issue. We will review your request and provide an appropriate solution.
Return Shipping Costs
Unless the item is defective, damaged or incorrect, return shipping costs are the customer's responsibility.
Original shipping fees are non-refundable unless otherwise required by applicable law.
If the return is due to an error on our part or a defective product, BellaIntima will provide an appropriate solution.
Important Hygiene Notice
Because our products are intimate apparel, we take hygiene and customer safety seriously.
For hygiene reasons, we cannot accept returns of items that have been worn, washed, soiled or otherwise used.
Please try on your item over your own clothing when checking the fit.
Contact Us
If you have any questions about returns or refunds, please contact us at:
We are always happy to help.